Return Policy

Overview
Deliver Karo provides a technology platform that enables businesses to ship orders through multiple courier partners from a single dashboard. Deliver Karo does not sell products but facilitates shipping and logistics services for sellers.

This Return Policy explains how returns, reverse pickups, and refund claims related to shipments are handled through the Deliver Karo platform.

Reverse Pickup (Return Shipment)
Deliver Karo supports Reverse Logistics to help sellers manage product returns from customers.

Reverse pickups may be requested in the following situations:

  • Customer return or exchange request
  • Delivery refusal
  • Failed delivery resulting in Return to Origin (RTO)
  • Damaged or incorrect product delivered
Once a reverse pickup request is raised, the seller can select the preferred courier partner available on the Deliver Karo platform based on service availability and location. Return Eligibility A shipment can be considered for return or reverse pickup if:
  • The return request is raised within the seller’s defined return window
  • The shipment is eligible for reverse pickup service in that location
  • The package is properly packed for return transit
  • The shipment has not been tampered with or intentionally damaged
Deliver Karo reserves the right to reject reverse pickup requests if the shipment details are incomplete or incorrect. Return to Origin (RTO) If a shipment cannot be delivered to the customer due to reasons such as:
  • Customer unavailable
  • Incorrect address
  • Customer refused delivery
  • Delivery attempts failed
The shipment will automatically be returned to the seller’s pickup location (Return to Origin) after delivery attempts are exhausted. Additional RTO shipping charges may apply as per the courier partner’s policy. Damaged or Lost Shipments If a shipment is lost or damaged during transit, sellers must raise a claim through the Deliver Karo dashboard within the specified claim period. For damage claims, the following may be required:
  • Clear photos of the damaged product
  • Packaging images
  • Unboxing video (if applicable)
  • Invoice copy
For insured shipments, compensation may be provided as per insurance terms. For non-insured shipments, compensation may be issued according to the applicable liability clause or courier partner policy. Refund Processing If a claim is approved:
  • Refunds will be credited to the Deliver Karo wallet or registered bank account
  • Refund timelines may vary depending on courier partner verification
  • Partial compensation may apply depending on shipment liability terms
Seller Responsibility Sellers using Deliver Karo must ensure:
  • Correct shipping address and order details
  • Proper packaging of products
  • Accurate product declaration
  • Compliance with courier partner shipping guidelines
Deliver Karo will not be responsible for delays, losses, or returns caused due to incorrect information provided by the seller. Restricted & Non-Returnable Items Certain categories may not be eligible for reverse shipment depending on courier partner rules, including:
  • Hazardous goods
  • Fragile items without proper packaging
  • Perishable goods
  • Restricted or prohibited items
Policy Updates Deliver Karo reserves the right to update or modify this policy at any time. Updated policies will be reflected on this page. Contact Support For return or reverse shipment queries, contact our support team: